Appointments
Office visits are available by appointment only. Our office hours are staggered as follows:
8:00 - 5:00 Monday to Wednesday (closed for lunch 12-1pm)
8:30 - 6:30 Thursday (closed for lunch 1-2pm)
8:00 - 4:30 Friday (closed for lunch 12-1pm)
8:00 - noon Saturday (except 4th and 5th Saturdays)
When your child becomes ill and needs to be seen, we ask that you call as early as possible for a same day or next day appointment. This will help us plan for all patients and lessen your wait time in the office. Because we do try to maintain our schedule, therefore, calling ahead will greatly help us serve you better. If for any reason you are unable to keep your scheduled appointment, please notify the office as soon as possible.
We value your time and want your visits to be productive and pleasant. Please assist us by arriving on time for your appointment. If you arrive late for your appointment, we will do our best to accommodate you in a timely manner.
Emergencies
If you have an emergency during regular office hours, please call our office and someone will help you immediately. If an emergency should arise after hours, call any of our regular office numbers and you will be forwarded to a Pediatric Nurse-on-Call. The nurse will return your call and if necessary, will contact a physician. For emergencies that do not permit such call back time, dial 911 to get immediate help.
Payment
We request payment for all medical services at the time of your child's office visit. We accept most major insurance including Aetna / U.S. Healthcare, Blue Cross / Blue Shield, Blue Choice, Cigna, PeachCare and Medicaid. We are also on many other health insurance plans. Please contact our office or check with your insurance carrier for our participation and your financial responsibility e.g co-pays, co-insurance and deductibles.
Managed Care (HMO, PPO, POS, etc.) patients must present their plan identification cards when registering for each office visit.
For patients not covered by the insurance companies in which We Care participate, we require complete payment for our services at the time of the office visit.
We accept Cash, and most major credit / debit cards including: Mastercard, Visa and American Express.
We do not accept personal checks.
Prescriptions and Refills
Prescriptions and refills for medications are issued weekdays during office hours, except in emergency situations. For a routine prescription refill, please contact your pharmacy, and, if necessary, the pharmacist will call our office. For a refill of chronic or controlled medications, we ask that you give the office ten days notice to allow your doctor an opportunity to review your child's health record. Always have prescription and pharmacy numbers on hand when requesting refills. Please let us know if the patient is allergic to any medications.
All Records (Including Immunization / Shot Forms)
We will gladly provide records and forms needed for daycare and school. When calling our office to request a specific form, please provide the child's name and the name of the requesting facility. If your child is due for immunization, we will notify you to schedule a ' well child visit'. Kindly allow at least 72 hours for the completion of documents. All administrative service fees are required at the time of the request.
Administrative Service Fee
In order to cover services, such as the completion of camp and school forms, EED form, 3231 form, medical record, and other non-medical services, there will be a charge of $5.00 - $25.00 per form. The fee will vary depending on the type of from requested.
Routine Questions
Our phone nurse is specially trained to answer most of your routine questions. If your call needs to be referred to a physician, he / she will contact you by the middle or end of the day. As a general rule, we will not allow our staff to interrupt the physicians for telephone calls unless it is an emergency.
Additional Contact Information
- Poison Control: 1-800-282-5846 or 404-616-9000. This information is available 24 hours a day, 7 days a week to help you with poison emergencies. And Remember... Call the Poison Control Center first in a poison emergency. Do not wait until the child shows symptoms.
Forms
The following forms are available for your convenience:
Additional Insurance Form here
Consent for Protected Health Information here
Financial Agreement here
Medical Release Authorization here
New Patient Forms here
New Patient Letter here
No Show Policy here
Patient Agreement for Communication here
Privacy Practices Receipt here
